1. About Switch To Renewables

Switch To Renewables ("we", "our" or "us") is an engineering company specialising in the design, procurement and delivery of renewable energy solutions.

Our services may include solar energy systems, battery storage solutions, engineering assessments, system design, equipment procurement, installation coordination and related energy services, depending on the agreed project scope.

Our business contact details are provided at the end of these Terms & Conditions.

2. Acceptance of These Terms

By accessing or using our website, submitting an enquiry, requesting a quotation or engaging our services, you acknowledge that these Terms & Conditions may apply to your interaction with us.

Specific projects may also be governed by a separate quotation, proposal, service agreement, installation contract or other written agreement. If a specific written agreement conflicts with these general terms, the specific agreement will prevail to the extent of the inconsistency, subject to applicable law.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified.

3. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation or security of our website.

You must not:

• Use our website for unlawful, fraudulent or misleading purposes.
• Attempt to gain unauthorised access to our systems or data.
• Introduce malicious software, viruses or harmful code.
• Interfere with website functionality or security.
• Copy, reproduce or commercially exploit website content without permission, except as permitted by law.
• Use automated methods to collect website information in a way that violates applicable law or infringes our rights.

We may restrict or suspend access to our website where reasonably necessary to protect our systems, users or business interests, subject to applicable law.

4. Enquiries and Quotations

You may contact us to request information, a consultation, a project assessment or a quotation for our services.

Any preliminary estimate, indicative price, savings projection or proposal is based on the information available at the time of preparation. It may change following a site inspection, technical assessment, network review or confirmation of project requirements.

Unless expressly stated otherwise in writing, a quotation is not a binding commitment to commence work until it has been accepted and any required contractual conditions have been met.

Quotations may be subject to specified validity periods, equipment availability, site conditions, approvals and other conditions set out in the quotation.

5. Scope of Services

The services provided for each project will be determined by the accepted quotation, proposal or written agreement.

Depending on the project, our services may involve engineering design, procurement, installation, commissioning, testing and coordination with relevant parties.

Any services, equipment, documentation or work not expressly included in the agreed scope may require a separate quotation or written variation.

We aim to communicate project stages and relevant requirements clearly. The extent of our responsibilities will depend on the agreed scope and the obligations imposed by applicable law.

6. Customer Responsibilities

To help us assess and deliver your project, you agree to:

• Provide accurate and complete information relevant to the project.
• Provide reasonable access to the property when required and agreed.
• Inform us of known site conditions, access restrictions and relevant electrical or structural issues.
• Obtain any property-owner consent or other permissions that are your responsibility.
• Respond to reasonable requests for information, approvals and project decisions.
• Pay agreed fees and charges in accordance with the applicable contract.

Delays caused by incomplete information, restricted access, unavailable approvals or other matters outside our reasonable control may affect project schedules and costs, subject to the applicable agreement and law.

7. Pricing, Payments and Additional Costs

Project pricing, deposits, payment milestones, taxes and any applicable additional charges will be set out in the relevant quotation or written agreement.

You agree to make payments in accordance with the agreed payment terms. We will communicate any agreed changes to pricing or project scope in accordance with the applicable contract.

Additional work, variations, unforeseen site conditions or customer-requested changes may involve additional costs. Such costs will be handled in accordance with the relevant agreement and applicable consumer laws.

We will not rely on these general terms to impose charges that have not been authorised or otherwise lawfully incurred.

8. Installation, Testing and Commissioning

Where installation or commissioning is included in the agreed scope, work will be undertaken in accordance with the applicable contract, relevant technical requirements and applicable laws.

Project delivery may depend on site access, equipment supply, weather conditions, network-provider requirements, inspections and regulatory approvals.

Where applicable to the project, testing and commissioning activities will be undertaken to assess system operation and readiness for use.

System activation, grid connection, export approval or permission to operate may depend on the relevant electricity distributor, retailer, regulator or other third party.

We will communicate relevant project requirements and known delays in accordance with the applicable agreement.

9. Project Timelines and Delays

Any estimated project start dates, completion dates or delivery timeframes will be communicated through the relevant quotation or project correspondence.

Timelines may be affected by factors such as equipment availability, supply-chain disruptions, adverse weather, site conditions, third-party contractors, network approvals and regulatory processes.

We will take reasonable steps to manage project delivery and communicate material delays. Nothing in this section removes any rights or obligations relating to delays under an applicable contract or law.

10. Equipment, Warranties and After-Sales Support

Equipment supplied as part of a project may be covered by manufacturer warranties, subject to the applicable warranty terms and conditions.

The availability, duration and coverage of a manufacturer's warranty depend on the particular product and manufacturer. Any additional workmanship or service warranty provided by us will be described in the applicable written agreement.

Customers should retain relevant product documentation, installation records and warranty information.

Nothing in these Terms & Conditions excludes or limits any consumer guarantee or other right that cannot lawfully be excluded or limited under Australian law.

11. Energy Savings and System Performance

Renewable energy systems can help customers generate, store or manage electricity. Actual performance and financial outcomes will vary depending on individual circumstances.

System performance and potential savings may depend on:

• Energy consumption patterns and electricity usage.
• Solar exposure, weather and seasonal conditions.
• System size, equipment selection and installation conditions.
• Battery capacity, charging patterns and operating settings.
• Electricity tariffs, feed-in tariffs and retailer arrangements.
• Network restrictions and applicable regulatory requirements.
• Changes in energy prices and future household or business usage.

Any estimated savings, payback periods, generation figures or financial projections are estimates based on stated assumptions, unless expressly guaranteed in a separate written agreement.

We do not guarantee a particular level of energy production, electricity bill reduction, financial return or payback period unless expressly agreed in writing and permitted by law.

12. Approvals and Regulatory Requirements

Renewable energy projects may require approvals, inspections, certifications, network applications or other regulatory steps.

Responsibility for obtaining particular approvals will depend on the applicable laws, the nature of the project and the agreed scope of our services.

We will identify relevant requirements within our agreed scope. However, approvals or decisions controlled by third parties cannot be guaranteed.

All work will be subject to applicable licensing, safety and regulatory requirements.

13. Cancellations, Variations and Refunds

Requests to cancel a project, change its scope or postpone scheduled work must be communicated to us in writing.

Any applicable cancellation fees, deposits, refund arrangements or charges for work already performed will be determined by the relevant contract and applicable law.

We will not rely on this section to remove statutory cancellation rights, cooling-off rights, refund entitlements or other protections that apply to a customer.

Any project variation should be documented and agreed in accordance with the relevant contract before the additional work proceeds, except where otherwise permitted or required by law.

14. Intellectual Property

Unless otherwise stated, the content on our website, including text, graphics, branding, images, design elements and other materials, is owned by or licensed to Switch To Renewables.

You may access and use this content for personal or internal business reference purposes. You must not reproduce, distribute, modify, publish or commercially exploit our content without permission, except where permitted by law.

Ownership and permitted use of project-specific designs, engineering documents, plans and deliverables will be governed by the applicable written agreement and relevant law.

15. Third-Party Products and Services

Our projects may involve products, equipment, software, manufacturers, installers, network providers and other third parties.

Where third-party products or services are involved, their availability and applicable terms may be governed by the relevant third party.

We will remain responsible for our own contractual obligations and statutory responsibilities. Nothing in these Terms & Conditions excludes rights or remedies that you may have under applicable law.

16. Website Information and Availability

We aim to keep the information on our website accurate and up to date. However, website content is provided for general informational purposes and may not reflect the requirements of every project or the latest product specifications.

Information on our website does not replace a project-specific technical assessment, quotation or professional advice where required.

We do not guarantee uninterrupted or error-free website access. We may update, modify or temporarily suspend website features for maintenance, security or operational reasons.

17. Limitation of Liability

To the extent permitted by law, we are not responsible for losses arising from the misuse of our website, reliance on general website information without appropriate project assessment, or circumstances outside our reasonable control.

Any limitation of liability relating to our services will be subject to the applicable contract and relevant law.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

18. Privacy and Personal Information

We may collect and use personal information to respond to enquiries, prepare quotations, deliver services and operate our website and marketing activities.

Our handling of personal information is explained in our Privacy Policy, which should be read together with these terms.

Read our Privacy Policy

19. Links to Third-Party Websites

Our website may contain links to third-party websites for additional information or convenience.

We do not control all third-party websites and are not responsible for their content, availability or privacy practices. Visiting an external website is at your discretion.

20. Complaints and Dispute Resolution

If you have a concern about our website, services, equipment or project delivery, please contact us with details of the issue.

We will review your concern and make reasonable efforts to resolve it in a timely and fair manner.

If a dispute cannot be resolved directly, either party may pursue the rights and remedies available under the applicable agreement and law.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, services, website or applicable legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

The version applicable to a particular project or transaction may also depend on the written agreement entered into with the customer and applicable law.

22. Governing Law

These Terms & Conditions are governed by the laws applicable in Victoria, Australia, to the extent those laws apply to the relevant matter.

Any dispute will be dealt with by the courts or tribunals having appropriate jurisdiction, subject to applicable law and any valid dispute resolution agreement.

23. Contact Us

If you have any questions about these Terms & Conditions, our services or a project, please contact us.

These Terms & Conditions are a general drafting template. They should be reviewed against the company's actual service agreements, payment terms, warranty arrangements and applicable Australian consumer and energy-sector requirements.