1. Introduction

Switch To Renewables ("we", "our" or "us") is an engineering company specialising in the design, procurement and delivery of renewable energy solutions for residential, commercial and large-scale clients.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

2. Information We Collect

Depending on how you interact with us, we may collect the following types of information.

2.1 Personal and Contact Information

• Full name
• Email address
• Telephone or mobile number
• Residential or business address
• Preferred contact method

2.2 Enquiry and Project Information

• Property location and relevant project details
• Energy requirements and proposed system specifications
• Information needed to prepare quotations and proposals
• Installation preferences and project communications
• Information voluntarily provided through forms, emails or calls

2.3 Technical and Website Information

When you visit our website, we may collect technical information such as:

• IP address and approximate location
• Browser type, device type and operating system
• Pages visited and time spent on the website
• Referring websites and links clicked
• Website interactions and technical diagnostic information

2.4 Marketing and Advertising Information

Where applicable, we may collect information about interactions with our website and advertisements, including campaign interactions, conversion events, cookie identifiers and engagement data.

3. How We Collect Information

We may collect personal information:

• Directly from you when you contact us by phone or email.
• Through contact forms, quotation requests and website forms.
• During consultations, site assessments and service delivery.
• Through cookies and website analytics technologies.
• Through advertising and marketing platforms, where applicable.
• From third parties where permitted by law and relevant to our business.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries and provide requested information.
• Prepare quotations, proposals and project assessments.
• Design, coordinate and deliver renewable energy solutions.
• Communicate with customers about projects and installations.
• Manage customer relationships and provide support.
• Improve our website, services and customer experience.
• Measure website performance and advertising effectiveness.
• Understand how visitors discover and use our website.
• Run advertising campaigns and permitted remarketing activities.
• Maintain website security and prevent misuse.
• Meet legal, regulatory, contractual and record-keeping obligations.

We will not use personal information for unrelated purposes unless permitted by law or any required consent has been obtained.

5. Cookies and Similar Technologies

Our website may use cookies, tracking pixels, tags and similar technologies to support website functionality, understand visitor behaviour and measure marketing performance.

These technologies may help us to:

• Remember website preferences.
• Understand which pages visitors find useful.
• Analyse website traffic and user interactions.
• Measure enquiries and advertising conversions.
• Improve website performance and marketing campaigns.
• Support advertising personalisation and remarketing where enabled.

You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

Where required by applicable law, we will seek consent before using non-essential tracking technologies.

6. Analytics and Conversion Tracking

We may use third-party analytics and measurement services, including Google Analytics 4 (GA4) and Google Tag Manager, to understand website usage and measure the effectiveness of our marketing activities.

Depending on the tools configured, these services may process information such as page views, button clicks, form submissions, referral sources, device information, approximate location and online identifiers.

We may use this information to:

• Analyse website traffic and engagement.
• Identify technical issues and improve usability.
• Measure enquiries and relevant conversion events.
• Evaluate marketing performance and improve our services.

Google Tag Manager is a tag management tool that can help deploy website tags. The information collected depends on the tags and services configured on our website.

Third-party analytics providers may process information in accordance with their own privacy policies and applicable settings.

7. Google Ads and Online Advertising

We may use Google Ads and other digital advertising platforms to promote our renewable energy services.

Where these services are implemented, we may use conversion tracking, advertising cookies, remarketing technologies and related measurement tools to:

• Measure enquiries generated through advertisements.
• Understand which advertising campaigns are effective.
• Improve campaign performance and advertising relevance.
• Show relevant advertisements where permitted.
• Measure advertising interactions and website conversions.

Depending on the technology and settings used, advertising providers may collect or receive information about your browser, device, website activity, advertisement interactions and online identifiers.

We will configure advertising and tracking technologies in accordance with applicable legal requirements and relevant platform policies.

You can manage certain advertising preferences through the relevant advertising platform and your browser settings.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for our business operations, including to:

• Website hosting and technical service providers.
• Customer relationship management and communication providers.
• Analytics and advertising providers, such as Google.
• Contractors, installers, electricians, engineers and project partners involved in delivering our services.
• Professional advisers, insurers and other service providers.
• Government agencies and regulators where required or authorised by law.

We do not sell personal information to third parties. We take reasonable steps to ensure that disclosures are appropriate for the relevant purpose and comply with applicable privacy obligations.

9. Overseas Disclosure of Information

Some service providers, including website, analytics and advertising providers, may store or process information outside Australia.

Depending on the services used, personal information may be processed in countries where these providers or their subcontractors operate. Where required by applicable Australian privacy law, we will take reasonable steps to address the requirements for overseas disclosures.

10. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the systems involved, safeguards may include access controls, secure hosting, password protection, software updates and appropriate security procedures.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including business, contractual, legal and regulatory requirements. When information is no longer required, we take reasonable steps to delete or de-identify it where appropriate and lawful.

11. Access to and Correction of Personal Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details provided below. We will respond in accordance with applicable privacy laws. In certain circumstances, we may be legally permitted to refuse access or correction, in which case we will explain our decision where required.

12. Direct Marketing and Your Choices

We may use your contact information to communicate with you about our services, relevant offers or other marketing information where permitted by law.

You may opt out of marketing emails using the unsubscribe link included in the email or by contacting us directly.

Even if you opt out of marketing communications, we may still contact you about existing enquiries, projects, services, transactions or other non-marketing matters.

You can also manage certain advertising and cookie preferences through your browser and the relevant third-party platforms.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices, content or security of external websites that we do not control.

We encourage you to review the privacy policies of those providers before submitting personal information to them.

14. Children's Privacy

Our website and services are intended primarily for individuals and businesses seeking renewable energy solutions. We do not knowingly collect personal information from children unless permitted by applicable law and appropriate for the circumstances.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.

15. Privacy Complaints

If you believe we have mishandled your personal information or breached an applicable privacy obligation, you may submit a complaint using the contact details below.

Please include sufficient details about your concern so that we can investigate it. We will review your complaint, make reasonable enquiries and respond within a reasonable period.

If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its requirements.

OAIC Website: https://www.oaic.gov.au/

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, analytics services, advertising practices or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

17. Contact Us

If you have questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

This Privacy Policy provides general information about our privacy practices. It should be reviewed and tailored to our actual data collection practices and applicable legal obligations.